Answers to common questions about our private label smart wearable ODM & OEM service.
Frequently Asked Questions
Q1. What can I customize on your existing smartwatch models without new tooling?
Case colour, strap material, logo, boot animation, watch faces, packaging and selected firmware settings can change on existing models without new tooling. The PCB, chipset, sensor package, case dimensions and battery capacity cannot, because the mould and the certification fix them. Most projects combine strap selection, a laser-engraved case back, a custom dial and a printed box. Cosmetic changes that leave the radio design untouched normally avoid re-testing, though the supplier confirms this per configuration.
Q2. How do I add my logo, packaging, and boot screen to a stock model?
Send vector logo artwork and a packaging dieline, and logo, box and boot screen can be applied in one production run on a stock model, usually without tooling. Logos go by laser engraving on the case back or silk-screen on the strap; the boot screen is a bitmap sequence flashed into firmware at assembly, so supply image files at panel resolution rather than video. Packaging needs a dieline with bleed plus, for EU or US retail, barcode, importer address, CE mark and battery disposal symbol. Allow extra days for the first physical box proof.
Q3. What minimum changes make a stock model look exclusive to my market?
A custom dial, a matched strap colour, a branded retail box and a localised language pack are usually enough for a stock platform to read as a distinct product in a given market. Buyers notice them in that order: dial and case finish first, packaging second, interface language third, strap last. A region-specific function, such as prayer times for the Gulf or Spanish and Portuguese menus for South America, costs less than a mould and changes how local buyers read the product.
Q4. What is your MOQ for private label smartwatches?
MOQ follows the customisation level, not the product category: logo and packaging work sits lowest, firmware changes in the middle, anything touching hardware or a private mould highest. Current policy accepts trial quantities before a mass production order, with the exact figure quoted per configuration. If no need customization, just our regular white label package, then no MOQ.
Q5. Which models have the lowest MOQ for a first trial order?
Models already running in continuous production with stocked components carry the lowest trial threshold, (may no MOQ requirement), because no new material, colour lot or packaging plate has to be ordered. Check with us which SKUs are built weekly, then stay inside their standard case colours, stock straps and stock box and change only the logo, which avoids every minimum-order trigger at once. A custom Pantone case, moulded insert or foil-stamped box each pull in a supplier minimum separate from the assembly minimum, and the higher governs. Trials normally ship in three to seven working days after artwork approval.
Q6. How does MOQ change if I only need custom packaging?
Custom packaging alone usually lowers the assembly MOQ, but the box printer’s minimum often becomes the real constraint. Offset-printed boxes commonly start at 1,000 pieces per design because of plate and set-up cost, while digitally printed short runs start lower at a higher unit price. The practical middle path is a stock box with a printed label or sleeve, which keeps both the printer and the assembly line within small quantities and still looks branded on a shelf. Confirm which minimum is binding before quoting onward.
Q7. How long does a sample take before I place a bulk order?
A stock-configuration sample ships in about one to three working days; a sample with your logo and packaging takes roughly two weeks door to door, because artwork approval and a physical box proof sit between. The sequence is artwork check, box proof, sample build and courier transit, and only the last two are fast. Courier alone is five to seven working days to the US or EU. Delay almost always starts in artwork: a low-resolution logo or a dieline without bleed adds a round trip. Send vector artwork and a print-ready dieline up front.
Q8. What is your production lead time for 500 units?
Plan for roughly 25 to 35 days of production after sample approval on a 500-unit order, plus transit of 5 to 7 days by courier or 25 to 40 days by sea. The range moves with component availability rather than assembly speed, so orders placed before Chinese New Year or during the pre-Ramadan and pre-Q4 peak land at the top of it or beyond. Battery and PPG sensor lots are the usual cause of a slip. For a fixed retail date, work backwards, add three weeks of buffer, and reserve the slot at PO stage rather than at deposit.
Q9. How do you keep lead time stable across repeat orders?
Repeat orders stay on schedule when the bill of materials, the assigned line and the component buffer are locked at the first order rather than re-quoted at the second. That means freezing the BOM revision in writing, keeping approved artwork and test fixtures on file, and holding safety stock of long-lead parts, usually the SoC, PPG sensor and battery. Ask for written notice of any end-of-life component with a last-time-buy window; an unannounced substitution is the most common reason a repeat order slips. Capacity reservation matters as much as material.
Q7. How long does a sample take before I place a bulk order?
A stock-configuration sample ships in about one to three working days; a sample with your logo and packaging takes roughly two weeks door to door, because artwork approval and a physical box proof sit between. The sequence is artwork check, box proof, sample build and courier transit, and only the last two are fast. Courier alone is five to seven working days to the US or EU. Delay almost always starts in artwork: a low-resolution logo or a dieline without bleed adds a round trip. Send vector artwork and a print-ready dieline up front.
Q8. What is your production lead time for 500 units?
Plan for roughly 25 to 35 days of production after sample approval on a 500-unit order, plus transit of 5 to 7 days by courier or 25 to 40 days by sea. The range moves with component availability rather than assembly speed, so orders placed before Chinese New Year or during the pre-Ramadan and pre-Q4 peak land at the top of it or beyond. Battery and PPG sensor lots are the usual cause of a slip. For a fixed retail date, work backwards, add three weeks of buffer, and reserve the slot at PO stage rather than at deposit.
Q9. How do you keep lead time stable across repeat orders?
Repeat orders stay on schedule when the bill of materials, the assigned line and the component buffer are locked at the first order rather than re-quoted at the second. That means freezing the BOM revision in writing, keeping approved artwork and test fixtures on file, and holding safety stock of long-lead parts, usually the SoC, PPG sensor and battery. Ask for written notice of any end-of-life component with a last-time-buy window; an unannounced substitution is the most common reason a repeat order slips. Capacity reservation matters as much as material.
Q10. Which certifications do your smartwatches carry for EU and US?
The required set is CE under the Radio Equipment Directive with RoHS for the EU, FCC Part 15 for the US, and a UN38.3 summary for the battery in both. Directive 2014/53/EU governs the radio, 2011/65/EU the materials, UN38.3 the cell transport test. Certificates are issued per model and per Bluetooth module, so the document must name the exact SKU and the module fitted; a sibling model’s certificate does not transfer.
Q11. What documents do you provide for customs clearance and Amazon listings?
The pack is a commercial invoice, packing list, HS classification, CE declaration of conformity, RoHS report, UN38.3 summary . Amazon requests the same set at listing review and cross-checks that brand, model number and manufacturer match the listing exactly, the usual source of rejection. HS classification must be confirmed per model and function, since a Bluetooth band, a cellular watch and camera glasses fall under different headings, and duty follows the code. Request the full set as one PDF per SKU before shipment leaves.
Q12. How are lithium battery shipments certified for air freight?
Air shipment needs a UN38.3 test summary for the cell, and the packing instruction depends on how the battery travels: PI967 for batteries contained in equipment, which covers a finished watch, and PI965 for standalone cells. According to the UN Manual of Tests and Criteria, Section 38.3, the summary must identify the cell manufacturer and report number, and carriers reject shipments where it does not. A watch with the battery installed normally qualifies for Section II of PI967 within the small-battery limits, shipping under UN3481. Provide the MSDS, test summary and shipper’s declaration together.
Q13. How are tooling and sample fees credited against bulk orders?
There is no tooling fee on existing models, and sample charges are credited back against the bulk order once confirmed. What gets credited is the sample unit price and its courier cost; third-party lab certification, box plate-making and custom colour lot charges sit outside it because they are paid to other parties. The credit is applied to the bulk invoice rather than refunded in cash, reducing the balance. Where a project would need a new mould, that is outside what this supplier takes on; differentiate an existing platform through case finish, dial, strap and packaging instead.
Q14. Which payment terms do you accept for first orders?
First orders run on bank transfer with the balance paid before shipment; sample and trial amounts can go through PayPal or Western Union.
Q15. Which shipping method suits small trial orders and full containers?
Trial orders up to roughly 100 kg are cheapest by express courier; production volumes move by sea. Courier reaches the US or EU in about five to seven working days door to door and can clear under DDP, which suits a first order because the buyer sees one landed price. Sea freight takes roughly 25 to 40 days port to port depending on lane, quoted FOB Shenzhen ;
Q16. How do you protect my design files and brand exclusivity?
Design files move under a mutual non-disclosure agreement signed before any artwork or CAD is shared, and exclusivity is granted in writing per model, per market, for a fixed term, never assumed. Files are held on a need-to-know basis, artwork and firmware builds are tied to your project number, and your brand is not named in reference lists without written permission. Cosmetic variants of a shared public mould cannot be made exclusive to one buyer, because the same platform is sold to other brands. Genuine exclusivity requires a private mould.
Q17. What does your 12-month warranty actually cover?
The 12-month warranty covers manufacturing defects appearing under normal use and is settled by repair or replacement of the affected unit, not by compensation for lost sales or consequential loss. Typical accepted claims are , sensor or charging failure, display defects and case adhesion. It excludes water ingress beyond the rated IP level, cracked glass, unauthorised firmware and normal wear on straps. Claims need photographs or a short video plus the serial number, and replacements normally ship with the next order. Confirm who pays return freight in the proforma invoice.